{"id":193,"date":"2022-03-01T12:46:43","date_gmt":"2022-03-01T11:46:43","guid":{"rendered":"https:\/\/www.amritnam.com\/?page_id=193"},"modified":"2026-03-26T15:39:30","modified_gmt":"2026-03-26T14:39:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.amritnam.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

HIPPING POLICY<\/h2>\n\n\n\n

All orders will take 1-4 working days to prepare the order, delivery time can take another 2-10 working days within Europe.<\/p>\n\n\n\n

We are shipping all orders with Colissimo France. <\/p>\n\n\n\n

Cost of shipping will automatically be calculated at checkout.<\/p>\n\n\n\n

DELIVERY TERMS AND CONDITIONS<\/strong><\/h2>\n\n\n\n

After checking the order by ANS Le Martinet Team, the customer will have products delivered, assuming stock is available from the day of receipt of payment. Each delivery is reputed as carried out from the moment of making the product available to the customer by the transporter (an action marked by the transporter’s own control system). It is down to the recipient to check the shipment upon its arrival, and to express any reservations and complaints which appear justified. <\/p>\n\n\n\n

IMPORTANT: Customers who are absent at the time of delivery will need to check the protocol depending on the shipping supplier. Any error made by the customer as regards the delivery address at the time of their order, or an incomplete address (Building, letterbox no., etc…) and which consequently makes it impossible to deliver the parcel, the customer must then, if they wish, receive their products, by paying, once again, the transportation costs. IMPORTANT (Decree no. 99-269 of 6th April 1999 – art.7): The transporter carries out, under its own responsibility, the loading and unloading operations of the sent item(s), from taking the said item(s), up until the said item(s) delivery, namely for private individuals: up to the customer\\’s doorstep. They are not bound to drop off the goods on different floors, nor inside the residence. It is your responsibility to check the condition of the delivered products, and that everything is included, in front of the transporter, to refuse them in the event of dispute, or to mention the missing items on the delivery note; for lack of which, no claim can be taken into consideration.<\/p>\n\n\n\n

REFUND POLICY<\/h2>\n\n\n\n

WITHDRAWAL POLICY<\/strong><\/p>\n\n\n\n

GENERAL POINTS<\/strong>: In accordance with articles L.120-20 and following of the Consumer Code and after the adoption of the Hamon law, you have a period of fourteen (14) days to exercise your right of withdrawal without having to justify reasons or to pay penalties except, where applicable, return costs. The period of fourteen days runs from the date of receipt of the articles. <\/p>\n\n\n\n

To cancel your order within the 14 days withdrawal period, simply contact our customer service by telephone +33 (0)6 77 65 23 96 or by email (<\/strong>info@amritnam.com<\/strong><\/a> ) who will explain the procedures for you to follow. <\/strong><\/p>\n\n\n\n

You can also electronically fill out and submit the clear statement on our website www.amritnam.com\/fr\/withdraw-from-contract<\/a>. If you make use of this option, we will immediately send you confirmation of receipt of your withdrawal (e.g., by email).<\/p>\n\n\n\n

RETURNS<\/strong><\/p>\n\n\n\n

The customer benefits on all products sold from a withdrawal clause to be exercised within 14 days of the delivery date. If 14 days have gone by since your purchase, unfortunately we can\u2019t accept your return.<\/p>\n\n\n\n

Before any return, please report your intentions to ANS | SAS La Bonne Porte by email info@amritnam.com or phone +33 (0)6 77 65 23 96) to find out our return process, to get a return number to note on the package, as well as the address of return.<\/strong><\/p>\n\n\n\n

All returns must be sent to: <\/strong><\/p>\n\n\n\n

ANS | Le Martinet
SAS La Bonne Porte
588 Chemin des Martinets
38650 Saint Michel les Portes
France<\/strong><\/p>\n\n\n\n

Please pack the item carefully and send it to us using a personalized return label. On the packaging, next to the recipient’s address, the return number that we will have indicated to you must appear in clearly legible characters.<\/p>\n\n\n\n

The costs and risks related to the return of the product are the responsibility of the customer.<\/p>\n\n\n\n

The products must absolutely be returned in their original packaging and in a perfect, resalable condition (accompanied with all possible accessories, instructions and documents) to the address indicated by us, accompanied with the original sales invoice, a copy of which will be kept by the buyer. On the packaging, next to the recipient’s address, the return number that you will have been given must be written clearly. The costs and risks linked to the return of the product are the customer’s responsibility.<\/p>\n\n\n\n

This right of withdrawal can never operate if the products have been removed from their original packaging and used. <\/p>\n\n\n\n

Several types of goods are exempt from being returned: <\/p>\n\n\n\n